SUPPORT

Trade

Sussex products are available to builders and plumbers through trade outlets. They can be credited to your trade account at the standard trade discount. We can also quote on special rates for larger quantities.

Sussex provides technical and trade support through our customer service team.

Contact us

For more information, or for technical support, please call our customer support team.

Phone: +61 3 9308 6599
Mon – Fri: 9am – 5pm

126-128 Freight Dr,
Somerton VIC 3062,
Australia

If you prefer, you can send your enquiry via email by completing the fields on this page.

We look forward to assisting you further.

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Wels rating

WELS is Australia’s water-efficiency labelling scheme.

WELS labels display a star rating and a water- consumption figure. The less water used, the higher the star rating. Tapware is rated to a maximum of 6-stars and showerheads to a maximum of 3-stars.

Sussex takes water conservation seriously and all our products carry a WELS label to assist you in choosing the product best suited to your needs.

For more information on WELS, download the pdf from the link below.

MORE INFORMATION

warranty

The Sussex Taps Guarantee

Sussex Taps are crafted to the highest standard and thoroughly checked before they leave our Melbourne workshop.

In the unlikely event that your Sussex product is found to be defective within three months of purchase, we will repair or replace it. (This guarantee does not apply if the goods are damaged, misused or not maintained in accordance with manufacturer’s care and warranty instructions.)

The full warranty terms and conditions, along with our care instructions can be downloaded from the links below.

SUSSEX WARRANTY PDF DOWNLOAD

CARING FOR YOUR TAPS

Sussex aims to create tapware that is both attractive and durable. Our finishes are created from the best materials using the most rigorous techniques.

By following our care instructions, you can help your Sussex taps retain their beautiful finish for years to come.

BLACK, CHROME OR GOLD FINISHES

Clean with warm, soapy water using a soft cloth, or a non-abrasive wax. DO NOT use abrasive detergents or cloths.

CARE & MAINTENANCE PDF DOWNLOAD

STAINLESS STEEL FINISHES

Sussex stainless steel products are made from 316 marine grade steel. While it is rust resistant, it may develop tea-coloured stains. These can be removed with warm, soapy water and a soft cloth.

For difficult stains, use a synthetic scourer with soapy water, working in the direction of the surface grain. After cleaning rinse with clean water and towel dry.

DO NOT use steel wool or steel brushes as these leave particles that will corrode the steel.

Crafted in Melbourne